If you are not satisfied with your purchase, you may cancel your purchase and obtain a refund. Read on to review the terms of refunds, the time frame for returning your product, and whether your product is eligible for a return.
1. What products are eligible for a return?
Only products purchased from the Audra Store are eligible for return and refund.
2. How much time do I have to return my product if I am not satisfied with my purchase?
Audra hardware: 30 days
3. Do I need to include the box, manuals, disks and power adapter when returning a product?
Returned products must be in new condition with the original packaging and any accessories, manuals and documentation that shipped with the product. Returned products with missing or defaced serial numbers or barcodes will be rejected. Audra reserves the right to reduce your refund amount in the event that there are any missing or damaged accessories, manuals, or other items.
4. What should I do if I want to return my product?
Audra users can initiate the return process by contacting through here. If your item is eligible for return, you will receive return instructions via email, usually within two business days, after placing your request.
5. How do I ship my product to Audra?
You are responsible for properly packaging, labeling and shipping your product to Audra at your cost and risk of loss. We strongly suggest using a reputable shipping company that will provide a tracking number and will insure the package. Audra must receive your returned product at the address indicated in the return instructions within 14 calendar days of the issuance of your return request. If the product is delivered to the warehouse after 14 calendar days, NO CREDIT WILL BE ISSUED and the product will be returned to you at your expense.
6. How do I know Audra has received my product?
Once Audra receives the return product, we will send a credit confirmation email confirming receipt of your product and your refund amount. If you do not receive an email confirming your refund within two business days from the date the returned product was delivered, please contact us and provide the tracking number, MAC address or S/N number. Your credit card company may take up to 30 days to post the refund to your account.
7. How long does it take for the refund to process?
Refunds will be credited to you via your original method of payment in the amount of your original purchase price for the returned product, less any shipping and handling charges. Refunds are usually reflected on your card account within four weeks of Audra’s receipt of your product return.