Audra designed to do amazing things. And designed to protect your privacy.
At Audra, we believe privacy is a fundamental human right. And so much of your personal information — information you have a right to keep private — lives on your devices.
we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we’ll update the “Last Updated Date” above to indicate when those changes will become effective.
Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with Audra or an Audra affiliated company. Audra and its affiliates may share
the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.
Here are some examples of the types of
personal information Audra may collect and how we may use it:
What personal information we collect
- When you open an account with Audra, purchase an Audra product, download a software update, contact us or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address,
contact preferences, and credit card information.
- In certain jurisdictions, we may ask for a government issued ID in limited circumstances including when setting up a wireless account and activating your device, for the purpose of managing reservations, or as required by law.
How we use your personal information
- The personal information we collect allows us to keep you posted on Audra’s latest product announcements, software updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by updating your
- We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
- We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use date of birth to determine the age of Audra account holders.
- From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Audra,
you may not opt out of receiving these communications.
- We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Audra’s products, services, and customer communications.
- If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.
Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal
information that we collect and how we may use it:
- We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone where an Audra product is used so that we can better understand customer behaviour and improve our
products, services, and advertising.
- We may collect information regarding customer activities on our website, Audra Mobile Application and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and
- We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over
the Internet, such information will not be associated with your IP address.
- With your explicit consent, we may collect data about how you use your device and applications in order to help our developers improve Audra and related apps.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Cookies and Other Technologies
Information Collected Using Cookies and other Web Technologies: Like many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.
“Cookies” are small text files that are placed on your device by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify
that you’ve logged in to the
are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies.
Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third – party services providers that we engage (including third – party advertisers) may also place their
“Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies,
to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded
invisibly on web pages (or in an e-mail). Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including
both Account holders and non-Account holders (either, a “User”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing
our Services, the pages or features of our Services to which a User browsed, and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the
Services and we analyse (and may engage third parties to analyse) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences.
As part of
the Services, our hardware devices collect and transmit traffic identifying information. We store this information for up to thirty days on our servers.
Information Sent by Your Mobile Device: We collect certain information that your mobile
device sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.
Location Information: When you use our App, we may collect and
store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information
to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device.
Audra Go App (if available with your Audra subscription) also requires “Device Administrative Permission”, to ensure restriction un-installation by third party application. Users can easily remove
restrictions by visiting Settings > Security > Device administrators.
We use “VPN Technology” to ensure secured and appropriate traffic flow to controlled devices. Also preventing from engaging through un-authorized
Data or Wi-Fi networks.
Audra promotes security and safer platform for digital activity, hence user data confidentiality and protection is highly valued and practiced. We use https:// for “VPN Technology” and continuously
monitor for threat prevention.
Disclosure to Third Parties
At times Audra may make certain personal information available to strategic partners that work with Audra to provide products and services, or that help Audra market to customers. For example, when you purchase and activate your Audra, you authorize
Audra to exchange the information you provide during the activation process to carry out service. If you are approved for service, your account will be governed by Audra’s privacy policies. Personal information will only be shared by Audra
to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
We cooperate with government and law enforcement officials or private parties to enforce and comply with the
law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to
protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.
Third Party Sites and Services
Audra websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties.
Information collected by third parties,
which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Any information that you provide on
for the content, privacy or security practices and policies of any Third-party Service. To protect your information, we recommend that you carefully review the privacy policies of all Third-party Services that you access.
We offer you choices regarding the collection, use and sharing of your personal information and we’ll respect the choices you make. Please note that if you decide not to provide us with the personal information that we request, you may not
be able to access all the features of the Services.
We may periodically send you free newsletters and e-mails that directly promote our Services. When you receive such promotional communications from us, you will have the opportunity to “opt-out”
(either through your Account or by following the unsubscribe instructions provided in the e-mail you receive). We do need to send you certain communications regarding the Services and you will not be able to opt out of those communications – e.g.,
You can access and modify the personal information associated with your Account by emailing us at firstname.lastname@example.org.
If you want us to delete your personal information and your Account, please contact us at email@example.com with your request. We’ll take steps to delete your information as soon we can, but some information
may remain in archived/backup copies for our records or as otherwise required by law.
The Security of Your Information
We take reasonable administrative, physical and electronic measures designed to protect the data that we gather from or about you from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting data over the
Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Terms of Service
called the “Services”.
Agreement to Terms
By using our Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or other legal
entity, you represent and warrant that you have the authority to bind that company or other legal entity and each of its affiliates to these Terms. In that case, “you” and “your” will refer to that company or other legal
entity and its affiliates.
Changes to Terms or Services
We may modify the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site or through other communications. It’s important that you review the Terms whenever we modify
them because if you continue to use the Services after we have posted modified Terms on the Site, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may
not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
Who May Use the Services
You may use the Services only if you are 18 years or older and capable of forming a binding contract with AUDRA and are not barred from using the Services under applicable law.
Registration and Your Information
If you want to use certain features of the Services you’ll have to create an account (“Account”). You can do this via the AUDRA site or app.
It’s important that you provide us with accurate, complete
and up-to-date information for your Account and you agree to update such information, as needed, to keep it accurate, complete and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t
disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them.
We welcome feedback, comments, and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at firstname.lastname@example.org. You grant to us a non-exclusive, worldwide, perpetual, irrevocable,
fully-paid, royalty-free, sublicensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.
Content and Content Rights
For purposes of these Terms “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise
made available through the Services.
Content Ownership, Responsibility, and Removal
AUDRA and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark,
and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.
Rights in Content Granted by AUDRA
Subject to your compliance with these Terms, AUDRA grants you a limited, non-exclusive, non-transferable, non-sublicensable license to download, view, copy, display and print the Content solely in connection with your permitted use of the Services
and solely for your personal and non-commercial purposes.
Rights and Terms for Software and Apps
Rights in Software
Subject to your compliance with these Terms, with respect to any software installed or embedded in any AUDRA products (“Software”), AUDRA grants you a limited non-exclusive, non-transferable, non-sublicensable license to use the Software
on the AUDRA product solely for your own personal non-commercial purposes. You may not: (i) copy, modify, translate or create derivative works based on the Software; (ii) distribute, transfer, publish, disclose, sublicense, lease, lend, sell or
rent the Software to any third party; (iii) reverse engineer, decompile, reverse decompile or disassemble the Software, or otherwise attempt to derive the source code; (iv) make the functionality of the Software available to third parties or multiple
users through any means, or (v) benchmark or conduct any performance or comparison tests on the Software. AUDRA reserves all rights in and to the Software not expressly granted to you under these Terms.
Rights in App Granted by AUDRA
Subject to your compliance with these Terms, AUDRA grants you a limited non-exclusive, non-transferable, non-sublicensable license to download and install a copy of the App on a mobile device or computer that you own or control and to run such copy
of the App solely for your own personal non-commercial purposes. You may not copy the App, except for making a reasonable number of copies for backup or archival purposes. Except as expressly permitted in these Terms, you may not: (i) copy, modify,
translate or create derivative works based on the App; (ii) distribute, transfer, publish, disclose, sublicense, lease, lend, sell or rent the App to any third party; (iii) reverse engineer, decompile, reverse decompile or disassemble the App,
or otherwise attempt to derive the source code; (iv) make the functionality of the App available to third parties or multiple users through any means, or (v) benchmark or conduct any performance or comparison tests on the App. AUDRA reserves all
rights in and to the App not expressly granted to you under these Terms.
Rights in Subscription Service
Subject to your payment for the applicable term of the subscription (e.g. 12 months), AUDRA will provide you with its cloud connectivity that fights internet of things hacking and protects from identity theft, financial fraud, device destruction
and other home security problems by automatically blocking hacks, based on machine learning, behavioural intelligence and cloud data (the “Subscription Service”) for your own personal non-commercial purposes. The term of the Subscription
Service will continue from the date of purchase of the applicable AUDRA product (or the date you purchase a renewed subscription) and continue for the applicable term purchased. AUDRA will have the right to terminate the Subscription Service prior
to expiration of the applicable term by providing you notice, provided that if you purchased a term by paying in advance (e.g. a $0 Subscription or 12-month Subscription), then upon any termination AUDRA will refund to you a pro-rata portion of
the payment you made for the term of the Subscription Services (the $0 Subscription will be deemed a 30 months term for refund purpose). By way of example, if you paid $60 for a 12- month term of the Subscription Services, and AUDRA terminates
the term immediately after 6 months, then AUDRA would refund $30.
General Prohibitions and AUDRA’s Enforcement Rights
You agree not to do any of the following:
- Use, display, mirror or frame the Services or any individual element within the Services, AUDRA’s name, any AUDRA trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without
AUDRA’s express written consent;
- Access, tamper with, or use non-public areas of the Services, AUDRA’s computer systems, or the technical delivery systems of AUDRA’s providers;
- Attempt to probe, scan or test the vulnerability of any AUDRA system or network or breach any security or authentication measures;
- Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by AUDRA or any of AUDRA’s providers or any other third party (including another user) to protect the Services or Content;
- Attempt to access or search the Services or Content or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than
the software and/or search agents provided by AUDRA or other generally available third-party web browsers;
- Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other forms of solicitation;
- Use any meta tags or other hidden text or metadata utilizing an AUDRA trademark, logo URL or product name without AUDRA’s express written consent;
- Use the Services or Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
- Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Content to send altered, deceptive or false source-identifying information;
- Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or Content;
- Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
- Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;
- Impersonate or misrepresent your affiliation with any person or entity;
- Violate any applicable law or regulation; or
- Encourage or enable any other individual to do any of the foregoing.
Although we’re not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply
with applicable law or other legal requirements. We reserve the right but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any
Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users
who violate the law.
Links to Third Party Websites or Resources
The Services and App may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed
on such websites. You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.
We may terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you. You may cancel your Account at any time by sending an email to us at email@example.com. Upon any termination, discontinuation
or cancellation of Services or your Account, all provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution
You will indemnify and hold harmless AUDRA and its officers, directors, employee and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and
accounting fees arising out of or in any way connected with, (ii) your use of these Services, or (iii) your breach of these Terms.
Limitation of Liability
Neither AUDRA nor any other party involved in creating, producing, or delivering the services or content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or goodwill, service interruption,
computer damage or network interruption or impact on other devices or system failure or the cost of substitute services arising out of or in connection with these terms or from the use of or inability to use the services or content, whether based
on warranty, contract, product liability or any other legal theory, and whether or not AUDRA has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose. Some
jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.
In no event will AUDRA’S total liability arising out of or in connection with
these terms or from the use of or inability to use the services or content exceed the amounts you have paid to AUDRA for use of the services or content in the six (6) months prior to the applicable event.
The exclusions and limitations of
damages set forth above are fundamental elements of the basis of the bargain between AUDRA and you.
These Terms constitute the entire and exclusive understanding and agreement between AUDRA and you regarding the Services and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between AUDRA
and you regarding the Services and Content.
Any notices or other communications provided by AUDRA under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Services.
For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
AUDRA’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of AUDRA. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these
Terms will be without prejudice to its other remedies under these Terms or otherwise.
AUDRA provides a limited warranty on its hardware device as follows: For a period of one (1) year following the purchase date of the device, AUDRA will repair or replace any device that was defective as of the date of purchase. AUDRA does not provide
any warranty for any data that may be stored on the device or AUDRA’s servers and AUDRA does not provide any warranty regarding such data. EXCEPT FOR THE FOREGOING WARRANTY, THE SERVICES AND CONTENT ARE PROVIDED “AS IS,” WITHOUT
WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE
OF TRADE. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability
of any Content.