FAQ

  • Is Audra suitable for my home network? Of course, it is. Audra has been engineered and re-engineered considering hundreds of different network connectivity all around the world and made best suitable for every network. So, you can undoubtedly take Audra for your home network.
  • Where will I knock if I face any issues? Do you have any support center? Definitely we have. We are open for any queries from you all around the clock. So just knock us at https://audra.io/contact/ and we’ll be cordially be at your service.
  • Is Audra HomeShield just a safe router? In that case, many common routers have such parental control features. Why Audra is so different? Audra is not just a router, rather a combination of 3 things – (i) a cloud-based artificial intelligent system that has the ability to learn from users’ behavior patterns, (ii) a Wi-Fi gateway device that works as a guard-house for your home, to protect your home against all the harmful contents internet may bring along, and (iii) a management app in your phone or tablet, to ensure you have the best controls at your fingertips. While many home routers have some basic level of website blocking and time-controls, those are difficult to manage as a parent, limited functionalities and never gets updated with latest threat definitions. Audra is actually a cloud subscription service of “ constant threat protection”, where the gateway device and management app come as part of subscription.
  • Do I need to replace my current router with Audra? What do I do with my current router if I install Audra in my home? Audra can work hand-in-hand with your current router, or you can decide to replace your old one with Audra. The specs Audra offers are excellent in terms of delivery of speed and coverage of area. In both the cases, we strongly recommend connecting your mobile, tablet, PC and other IoT devices with Audra, because you have decided to ensure your family’s healthy internet behavior and protect them from cyber threats.
  • What does Audra offer to me? Audra is a Cloud-AI based internet controller and online threat protection solution. It offers you multiple ways to protect yourself, your near and dear ones and your internet-connected devices at home. Audra’s easy set-up help you start within a few moments. Once the set-up is done, you can easily configure Audra in a simple and guided manner. After configuration, you will land in a portal, where it’s a child’s play to (i) set groups and put different devices in those groups, like MyGroup, Children, Guests, SmartDevices etc., (ii) set group-wise rules/controls, like preventing children devices to connect to internet during bed time, or study time, or blocking unwanted sites (like violence, gambling, adult etc.), (iii) ensure protection for all the groups and devices from malware, adware, DDoS and Spam that malfunction them and take control from you and steal your data and credentials, (iv) prepare blacklist or whitelist to protect financial transactions, (v) get notified and feel assured by getting scheduled notifications that Audra is constantly working with you. Audra ensures, you have the visibility and control of the security at home – whether you are at home or on the move.
  • Is Audra an anti-virus or a cyber-security solution? Do I need to use separate antivirus even with Audra? This is a question we love to answer. Audra is a business grade internet controller, brought with home-grade simplicity. Audra does exactly the same thing an enterprise grade cyber-security solution does – it prevents your home network and all the devices from unwanted access – both externally and internally. In this way, it protects you from all the cyber threats. Yet, with any cyber-security solution, you need to use antivirus, for your PC and Mobile devices as you don’t want to take any chance. However, antivirus prevents only a few sets of devices in your office devices from very basic set of threats and not applicable for your IoTs. Here, the functionalities of a cyber-security solution and the robustness of it can never be met with an antivirus. So, Audra is a simple, yet effective internet controller for ensuring your family’s healthy internet behavior and online threat protection for your home, to protect ALL your smart/connected devices seamlessly.
  • How does Audra protect my home, network, devices etc.? Audra Cloud AI video is the right answer for this. Pls have a look at it here: https://www.youtube.com/watch?v=_LUTCiwGWWE&feature=youtu.be
  • Can Audra protect other devices like my security camera, smart TV, smart speaker, smart door-lock etc.? Of course, it can, and that is what Audra is built for. Audra not only protects your mobile and PC, but also ALL the devices that are smart and connected to the internet. As soon as you set-up Audra, all the connected devices become visible in the control panel. You can group those devices under differently named groups and set rules to protect them. Go ahead. With Audra, none of the smart devices in your home is in danger anymore.
  • Does Audra support V-LAN, IPTV, IP-Phone? We have made Audra in a way that is intelligent enough to be on your side instantly. Audra supports all the above to ensure, you have the least hassle to protect yourself from the concerns of internet today.
  • I have 2 internet connections at home. Can I use Audra in this situation? Why not? Of course you can. Here we’d suggest you go for Audra BizSecure which is equally acceptable for your home too. We have made the solution in this way that you can use 2 different ISP lines at the same time to ensure uninterruptable connectivity. Plus you can enjoy a bunch of added features which have been specially designed for SMBs.
  • I want to block my kids’ devices to get access to unwanted contents from, say YouTube, but I don’t necessarily want to block YouTube? Can Audra do that? Except for a specific application’s in-built feature (like, YouTube has its own content filtering mode), none can do this. Audra prevents accessing at the source of the unwanted application (e.g. YouTube) or site (e.g. adult sites). Audra made it easy for you to go for category-wise blocking and prevention, to make sure – you have the complete peace of mind.
  • What kind of IT/Technical skills I need to operate Audra? Audra is built for common parents like you, me and millions out there. You require no special skills to set-up, configure and use Audra. You can watch the video how a mother has made for Audra and that encouraged us even more at here https://youtu.be/gxR2SR8RM8k. She went through the Audra journey so effortlessly, that it is enough to say – any parent can use Audra just like that. This is the most important promise of Audra.
  • How can I set rules with Audra? Do I need to follow too many steps? Setting rules with Audra is like ABC. You can just visit our web portal at https://manage.audra.io/login and set rules in just a few clicks. You can also have a look here how to do that so simply https://audra.io/set-rules/. Considering your convenience, Audra has also brought smartphone applications both for android and iOS so that you can manage your Audra anytime you want. Just visit below the links to download now: Android: https://play.google.com/store/apps/details?id=com.ssdtech.audra iOS: https://apps.apple.com/us/app/audra-digital-wellness/id1317760407
  • What if the Wi-Fi gateway device comes with Audra is not working! Does Audra come under any warranty? We can vouch for that you won’t find any issues. In case so, Audra offers you unlimited device replacement warranty under your subscription period. Just let us know at https://audra.io/support/ and we’ll take care of the rest.
  • What happens after 1 year when my subscription is over under the 1 year pack? You can renew online, using any standard payment method, for the subsequent periods. It is as simple as that. We’ll also send you reminders for subscription renewal before your package ends.
  • What is the capacity of the Audra gateway device, that come with the subscription? Audra Wi-Fi gateway device comes free with the subscription you take. The HomeShield gateway device is a very high quality Wi-Fi router, working seamlessly with 20-30 smart devices in your network, covering up to 5 bedroom apartment having 2,000+ sq foot area. However, as you know, it depends on many variables, but these are the common outcomes we have found from our extensive tests.
  • How do I know Audra is working based on the rules I have set in it? Audra ensures complete visibility and control in your fingertips. It provides you all reports of preventions and protections you have set for your home / devices and shares the report as per your set interval via email. You consistently know – your Audra is working hard round the clock to give you the peace of mind you are looking for.
  • Can I use Audra HomeShield for the small office I have? Of course. Audra believes protection is needed anywhere – be it a home or an office you have. The concerns are the same. And as you ask this question, we believe – you are thinking with the right frame of mind. You can take Audra for your office also and kill the worries to have more fun at work.
  • With all the added security measures, is my internet speed going to be slower? We have done beta testing with 1000+ end-users and asked the same question to them. They didn’t find any noticeable difference between their current devices with Audra. So, you can certainly be assured of the optimum level of performance.
  • What happens if I don’t want to continue my subscription? The continuation of subscription is totally up to your choice. When the subscription period ends, you will be automatically unsubscribed. After that, you can anytime visit www.manage.audra.io to renew your subscription and choose suitable one from our amazing packages. You can certainly renew your subscription whenever you like to rejoin us. We’ll be cordially waiting to welcome you back.
  • Will my internet service provider have any issues with the device? We can assure that you won’t find any issues. We have tested numerous connection types all across the world and have re-engineered Audra to be compatible with standard DHCP, static IP and PPPOE connection with VLAN support. You can see the simple Audra set-up procedure at https://audra.io/setup/. You can still check with your ISP and share any queries at https://audra.io/support/ if you need any assistance to set-up.
  • Is Audra a safe and certified for us? We have diligently made Audra in a manner that it has passed through all tests regarding its built quality and serviceability during manufacturing, and complies with all local and international certifications which certify its being your authentic companion to ensure your maximum digital wellness.

  • Is Audra suitable for my office network? Of course, it is. Audra has been engineered and re-engineered considering hundreds of different network connectivity for SMBs all around for the world and made best suitable with any network. So, you can undoubtedly take Audra for your office.
  • Where will I knock if I face any issues? Do you have any support center? Definitely we have. We are open for any queries from you all around the clock. So just knock us at https://audra.io/contact/ and we’ll be cordially be at your service.
  • Is Audra BizSecure just a safe router? In that case, many common routers have such internet security and productivity control features. Why Audra is so different? Audra is not just a router, rather a combination of 3 things – (i) a cloud AI based internet controller that has the ability to learn from behavior patterns (ii) a gateway router device that works as a guard-house for your office, to protect against all the bad things internet may bring along, and (iii) a management portal in your phone, tablet and PC, to ensure you have the best controls at your fingertips. While many routers have some basic level of website blocking and time-controls, those are difficult to manage as an SMB owner, limited to functionalities to have full control of your network protection and never/partially gets updated with latest threats definitions. Audra is an internet controller with a cloud service of constant threat protection where the gateway device and management portal comes within the package.
  • Do I need to replace my current Wi-Fi router with Audra? What do I do with my current router then? Audra can work hand-in-hand with your current Wi-Fi router, just sitting between your modem and Wi-Fi Access Points. You can keep one or multiple APs connected with your Audra BizSecure. If your modem is having a Wi-Fi connection built in, you may disable the Wi-Fi routing, keep Audra after that and add new APs to enjoy a secured network.
  • What does Audra offer to me? Audra is an internet controller with cloud-AI based productivity management with threat protection. It offers you multiple ways to protect yourself, your near and dear colleagues and your internet-connected devices and solutions at your office. Audra’s easy set-up help you start in no time. Once the set-up is done, you can easily configure Audra in a simple and guided manner. After configuration, you will land in a portal, where it’s a child’s play to (i) set groups and put different devices in your office in respective groups, like Management, Employees, Guests, SmartDevices etc., (ii) set group-wise rules/controls, like preventing employees’ devices to connect to Social or eCommerce sites during office time, or during meeting, or blocking unwanted sites (like social, gambling, sports, adult etc.), (iii) ensure protection for all the groups and devices from malware, adware phishing, spam, DDoS any many other threats that malfunction them and steal your valuable data and credentials, (iv) prepare blacklist or whitelist to protect your precious usage like financial transactions, (v) get notified and feel assured by getting scheduled notifications that Audra is constantly protecting you from unwanted access and threats. Audra ensures, you have the visibility and control of the security – whether you are at office or on the move.
  • Is Audra an anti-virus or a cyber-security solution? Do I need to use separate antivirus even with Audra? This is a question we love to answer. Audra BizSecure is an enterprise grade internet controller, brought with home-grade simplicity specially designed for SMBs like you. Audra does exactly the same thing an enterprise grade cyber-security solution does – it protects your office network and all the devices from unwanted access & cyberthreats – both externally and internally. Yet, with any cyber-security solution, you need to use antivirus, for your PC and Mobile devices as you don’t want to take any chance to get externally affected through your device ports. However, antivirus prevents only a few sets of basic threats of your office devices and not applicable for your IoTs. Here, Audra is designed in that way that you can find the functionalities and robustness of an enterprise grade cyber-security solution. So, Audra is a simple, yet effective internet controller working like for productivity management and online treat protection for your office, to protect ALL your smart/connected devices seamlessly.
  • How does Audra protect my office, network, devices etc.? Audra Cloud AI video is the right answer for this. Pls have a look at it here: https://youtu.be/_LUTCiwGWWE
  • Can Audra BizSecure protect other devices like my security camera, access control, wireless printer, IP phone etc.? Of course, it can, and that is what Audra BizSecure is built for. Audra not only protects your mobile and PC devices, but also ALL the devices that are smart and connected to the internet. As soon as you set-up Audra, all the connected devices become visible in your control panel. You can assign those devices under differ groups and set rules to protect them. Go ahead. With Audra, none of the smart devices in your business is in danger anymore.
  • Does Audra support V-LAN, IPTV, IP-Phone? We have made Audra in a way that is intelligent enough to be on your side instantly. Audra synchronizes and protects all the above sort of devices and the other internet-controlled devices too. You have the least hassle to protect yourself from the concerns of internet today.
  • I have 2 internet connections at home. Can I use Audra in this situation? Why not! You can use that with WAN redundancy. Audra BizSecure has 3 dedicated LAN port, 1 dedicated WAN port and 1 shared port which supports both WAN and LAN you want. If unfortunately, any ISP connection fails, our smart alternator detects that and instantly switches to the other ISP connection.
  • I want to block my employees’ devices to get access to unwanted contents from, say YouTube, but I don’t necessarily want to block YouTube totally? Can Audra do that? Different sites have their own sets of content blocking facilities like what YouTube does that based on age, users will be blocked from certain contents but as an administrator you can’t block anything manually. Here, Audra prevents accessing at the source of the unwanted application (e.g. YouTube) or site (e.g. gambling/sports). Audra made it easy for you to go for category-wise blocking and prevention, to make sure – you have the complete peace of mind.
  • What kind of IT/Technical skills I need to operate Audra? Audra is built for common business owners like you, me and millions out there. You require no special skills to set-up, configure and use Audra. You might want to see the video how an SMB enterprise owner experiences the changes after setting up Audra here: https://youtu.be/kdk-IfXypC4. You can also see how a mother sets up another variant of Audra only by herself here: https://youtu.be/gxR2SR8RM8k. You’ll find it a simple plug and play solution we assure.
  • How can I set rules with Audra? Do I need to follow too many steps? Setting rules with Audra is like ABC. You can just visit our web portal at https://manage.audra.io/login and set rules in just a few clicks. You can also have a look here how to do that so simply https://audra.io/set-rules/. Considering your convenience, Audra has also brought smartphone applications both for android and iOS so that you can manage your Audra anytime you want. Just visit below the links to download now: Android: https://play.google.com/store/apps/details?id=com.ssdtech.audra iOS: https://apps.apple.com/us/app/audra-digital-wellness/id1317760407
  • What if my device is not working! Does Audra come under any warranty? We can vouch for that you won’t find any issues. In case so, Audra offers you unlimited device replacement warranty under your subscription period. Just let us know at https://audra.io/support/ and we’ll take care of the rest
  • What happens when my subscription is over? Don’t worry dear, we’ll give you reminders if your subscription is on the verge to end. You can easily extend the subscription with the standard payment method using your cards.
  • What is the capacity of the Audra gateway device, that come with the subscription? Audra BizSecure comes with a robust gateway device is a very high quality internet router compatible with 1 Gbps internet connection. It can work seamlessly with 20-100 (based on package) devices in your network, connecting up to 2 internet lines through WAN and up to 4 switches/access points connectivity through LAN and even more with additional switches. However, as you know, it depends on many variables, but these are the common outcomes we have found from our extensive tests.
  • How do I know Audra is working based on the rules I have set in it? Audra ensures complete visibility and control in your fingertips. It provides you all reports of access and threat preventions have set for your office / devices and shares the report as per your set interval via email. You consistently know your Audra is working hard round the clock to give you the peace of mind you are looking for.
  • Can I use Audra BizSecure for my home? Of course. Audra believes protection is needed anywhere – be it an office or home you have, the concerns are the same. And as you ask this question, we believe – you are thinking with the right frame of mind. You can take Audra for your home and set it up between your modem and access point/s and enjoy your family’s healthy internet experience.
  • With all the added security measures, is my internet speed going to be slower? We have done beta testing with 1000+ end-users and asked the same question to them. They didn’t find any noticeable difference between their current devices with Audra. So, you can certainly be assured of the optimum level of performance.
  • What happens if I don’t want to continue my subscription? The continuation of subscription is totally up to your choice. When the subscription period ends, you will be automatically unsubscribed. After that, you can anytime visit www.manage.audra.io to renew your subscription and choose suitable one from our amazing packages. You can certainly renew your subscription whenever you like to rejoin us. We’ll be cordially waiting to welcome you back.
  • Will my internet service provider have any issues with the device? We can assure that you won’t find any issues. We have tested numerous connection types all across the world and have re-engineered Audra to be compatible with standard DHCP, static IP and PPPOE connection with VLAN support. You can see the simple Audra set-up procedure at https://audra.io/setup. You can still check with your ISP and share any queries at https://audra.io/support/ if you need any assistance to set-up.
  • Is Audra a safe and certified for us? We have diligently made Audra in a manner that it has passed through all tests regarding its built quality and serviceability during manufacturing and complies with all local and international certifications which certify its being your authentic companion to ensure your maximum digital wellness.