FAQ

Is Audra suitable for my home network?

Of course, it is. Audra has been engineered and re-engineered considering hundreds of different network connectivity all around the world and made best out of the best suitability with any network. So, you can undoubtedly take Audra for your network.

Where will knock if I face any issues? Do you have any support center?

Definitely we have. We are open for any queries from you all around the clock. So just knock us at < more support link > and we’ll be cordially be at your service.

Is Audra HomeShield just a safe router? In that case, many common routers have such parental control features. Why Audra is so different?

Audra is not just a router, rather a combination of 3 things – (i) a cloud-based artificial intelligent system that has the ability to learn from behaviors, patterns and incidences, (ii) a gateway device that works as a guard-house for your home, to protect against all the bad things internet may bring along, and (iii) a management app in your phone or tablet, to ensure you have the best controls at your fingertips. While many home routers have some basic level of website blocking and time-controls, those are difficult to manage as a parent, limited to functionalities and never gets updated with latest threats definitions. Audra is actually a cloud subscription service of “constant threat protection”, where the gateway device (it’s also a Wi-Fi router) and management app comes free as part of subscription.

Do I need to replace my current router with Audra? What do I do with my current router then?

Audra can work hand-in-hand with your current router, or you may decide to replace your old one with Audra. The specs Audra offers are excellent in terms of delivery of speed and coverage of area. In both the cases, we strongly recommend connecting your mobile, tablet, PC and other IoT devices with Audra, because you have decided to protect yourself and your home from cyber insecurities.

What does Audra offer to me?

Audra is a cloud-AI based cyber security solution. It offers you multiple ways to protect yourself, your near and dear ones and your internet-connected devices and solutions at home. Audra’s easy set-up help you start in no time. Once the set-up is done, you can easily configure Audra in a simple and guided manner. After configuration, you will land in a portal, where it’s a child’s play to (i) set groups and put different devices in your home in respective groups, like MyGroup, Children, Guests, SmartDevices etc., (ii) set group-wise rules/controls, like preventing children devices to connect to internet during bed time, or during study time, or blocking unwanted sites (like violence, adult etc.), (iii) ensure protection for all the groups and devices from malware and adware that malfunction them and take over control from you and steal your data and credentials, (iv) prepare blacklist or whitelist to protect financial transactions, (v) get notified and feel assured by getting scheduled notifications that Audra is constantly working with you. Audra ensures, you have the visibility and control of the security at home – whether you are at home or on the move.

Is Audra an anti-virus or a firewall? Do I need to use separate antivirus even with Audra?

This is a question we love to answer. Audra is a business grade firewall, brought with home-grade simplicity. Audra does exactly the same thing a firewall does – it prevents your home network and all the devices from unwanted access – both externally and internally. In this way, it protects you from all the cyber threats. Yet, with any Firewall, you need to use antivirus, for your PC and Mobile devices as you don’t want to take any chance. However, antivirus prevents only a few sets of devices in your office devices from very basic set of threats and not applicable for your IoTs. Here, the functionalities of a firewall and the robustness of it can never be met with an antivirus. So, Audra is a simple, yet effective firewall for your home, to protect ALL your smart/connected devices seamlessly.

How does Audra protect my home, network, devices etc.?

Audra Cloud AI video is the right answer for this. Pls have a look at it here: https://www.youtube.com/watch?v=_LUTCiwGWWE&feature=youtu.be

Can Audra protect other devices like my security camera, smart TV, smart speaker, smart door-lock etc.?

Of course it can, and that is what Audra is built for. Audra not only protects your mobile and PC devices, but also ALL the devices that are smart and connected to the internet. As soon as you set-up Audra, all the connected devices become visible in the control panel. You can group those devices under differently named groups and set rules to protect them. Go ahead. With Audra, none of the smart devices in your home is in danger anymore.

Does Audra support V-LAN, IPTV, IP-Phone?

We have made Audra in a way that is intelligent enough to be on your side instantly. Audra supports all the above to ensure, you have the least hassle to protect yourself from the concerns of internet today.

I have 2 internet connections at home. Can I use Audra in this situation?

Why not? Of course you can. We have a special package where you get 2 Audra solutions. You can take that, connect 2 Audra solutions with 2 of your connections, and off you go. The great part about this is, you can set 2 different set of rules in 2 Audra solutions, and thus gain absolute peace of mind.

I want to block my kids’ devices to get access to unwanted contents from, say YouTube, but I don’t necessarily want to block YouTube? Can Audra do that?

Except for a specific application’s in-built feature (like, YouTube has its own content filtering mode), none can do this. Audra prevents accessing at the source of the unwanted application (e.g. YouTube) or site (e.g. adult sites). Audra made it easy for you to go for category-wise blocking and prevention, to make sure – you have the complete peace of mind.

What kind of IT/Technical skills I need to operate Audra?

Audra is built for common parents like you, me and millions out there. You require no special skills to set-up, configure and use Audra. You might want to see the video a mother has made for Audra and that encouraged us all the more. She went through the Audra journey so effortlessly, that it is enough to say – any parent can use Audra just like that. This is the most important promise of Audra.

How can I set rules with Audra? Do I need to follow too many steps?

Setting rules with Audra is like ABC. You can just visit our web portal at https://manage.audra.io/login and set rules in just a few clicks. Considering your convenience, Audra has also brought smartphone applications both for android and iOS so that you can manage your Audra anytime you want.
Just visit below the links to download now:
Android: https://play.google.com/store/apps/details?id=com.ssdtech.audra
iOS: https://apps.apple.com/us/app/audra-digital-wellness/id1317760407

What if my device is not working! Does Audra come under any warranty?

We can vouch for that you won’t find any issues. In case so, Audra offers you a 1 year replacement warranty with each of the units. Just let us know at , the rest we’ll take care for you.

What happens after 1 year when my subscription is over under the 1 year pack?

You can renew online, using any standard payment method, for the subsequent years. It is as simple as that.

What is the capacity of the Audra gateway device, that come with the subscription?

Audra gateway device comes free with the subscription you take. This is a very unique to Audra. The HomeShield gateway device is a very high quality Wi-Fi router. It comes in 2 variants, one is compatible with 1GB and the other is compatible with 100 MB internet connection, working seamlessly with 20-30 smart devices in your network, covering 2,000+ sq foot or 200+ sq meter area. However, as you know, it depends on many variables, but these are the common outcomes we have found from our extensive tests.

How do I know Audra is working based on the rules I have set in it?

Audra ensures complete visibility and control in your fingertips. It provides you all reports of preventions and protections you have set for your home / devices and shares the report as per your set interval via email. You consistently know – your Audra is working hard round the clock to give you the peace of mind you are looking for.

Can I use Audra HomeShield for the small office I have?

Of course. Audra believes protection is needed anywhere – be it a home or an office you have. The concerns are the same. And as you ask this question, we believe – you are thinking with the right frame of mind. You can take Audra for your office also and kill the worries to have more fun at work.

With all the added security measures, is my internet speed going to be slower?

We have done beta testing with 1000+ end-users and asked the same question to them. They didn’t find any noticeable difference between their current devices with Audra. So, you can certainly be assured of the optimum level of performance.

What happens if I don’t want to continue my subscription?

The continuation of subscription is totally up to your choice. When the subscription period ends, you will be automatically unsubscribed. After that, you can anytime visit www.manage.audra.io to renew your subscription and choose suitable one from our amazing packages. If you don’t want to continue you can still use Audra as a high-spec Wi-Fi router as long as you want. You can certainly renew your subscription whenever you like to rejoin us. We’ll be cordially waiting to welcome you back.

Will my internet service provider have any issues with the device?

We can assure personally you won’t find any issues. We have tested numerous connection types all across the world and have re-engineered Audra to be compatible with standard DHCP, static IP and PPPOE connection with VLAN support. You can still check with your ISP and share any queries at if you need any assistance to set-up.

Is Audra a safe and certified for us?

We have diligently made Audra in a manner that it has passed through all tests regarding its built quality and serviceability during manufacturing, and complies with all local and international certifications which certify its being your authentic companion to ensure your maximum digital wellness.

Is Audra suitable for my office network?

Of course, it is. Audra has been engineered and re-engineered considering hundreds of different network connectivity all around the world and made best out of the best suitability with any network. So, you can undoubtedly take Audra for your office.

Where will I knock if I face any issues? Do you have any support center?

Definitely we have. We are open for any queries from you all around the clock. So just knock us at < more support link > and we’ll be cordially be at your service.

Is Audra BizSecure just a safe router? In that case, many common routers have such internet security and productivity control features. Why Audra is so different?

Audra is not just a router, rather a combination of 3 things – (i) a cloud-based artificial intelligent system that has the ability to learn from behaviors, patterns and incidences, (ii) a gateway device that works as a guard-house for your office, to protect against all the bad things internet may bring along, and (iii) a management portal in your phone, tablet and PC, to ensure you have the best controls at your fingertips. While many routers have some basic level of website blocking and time-controls, those are difficult to manage as a business owner, limited to functionalities and never gets updated with latest threats definitions. Audra is actually a cloud subscription service of “constant threat protection”, where the gateway device and management portal comes free as part of subscription.

Do I need to replace my current Wi-Fi router with Audra? What do I do with my current router then?

Audra can work hand-in-hand with your current Wi-Fi router, just sitting between your modem and Wi-Fi Access Points. You can keep one or multiple APs connected with your Audra BizSecure. If your modem is having a Wi-Fi connection built in, you may disable the Wi-Fi routing, keep Audra after that and add new APs to enjoy a secured network.

What does Audra offer to me?

Audra is a cloud-AI based cyber security solution. It offers you multiple ways to protect yourself, your near and dear colleagues and your internet-connected devices and solutions at your office. Audra’s easy set-up help you start in no time. Once the set-up is done, you can easily configure Audra in a simple and guided manner. After configuration, you will land in a portal, where it’s a child’s play to (i) set groups and put different devices in your office in respective groups, like Management, Employees, Guests, SmartDevices etc., (ii) set group-wise rules/controls, like preventing employees’ devices to connect to internet during office time, or during meeting, or blocking unwanted sites (like gambling, ecommerce, adult etc.), (iii) ensure protection for all the groups and devices from malware, adware phishing, DDoS any many other threats that malfunction them and take over control from you and steal your data and credentials, (iv) prepare blacklist or whitelist to protect financial transactions, (v) get notified and feel assured by getting scheduled notifications that Audra is constantly working with you. Audra ensures, you have the visibility and control of the security – whether you are at office or on the move.

Is Audra an anti-virus or a firewall? Do I need to use separate antivirus even with Audra?

This is a question we love to answer. Audra BizSecure is an enterprise grade firewall, brought with home-grade simplicity. Audra does exactly the same thing a firewall does – it protects your office network and all the devices from unwanted access – both externally and internally. In this way, it protects you from all the cyber threats. Yet, with any Firewall, you need to use antivirus, for your PC and Mobile devices as you don’t want to take any chance. However, antivirus prevents only a few sets of devices in your office devices from very basic set of threats and not applicable for your IoTs. Here, the functionalities of a firewall and the robustness of it can never be met with an antivirus. So, Audra is a simple, yet effective firewall for your home, to protect ALL your smart/connected devices seamlessly.

How does Audra protect my office, network, devices etc.?

Audra Cloud AI video is the right answer for this. Pls have a look at it here: https://www.youtube.com/watch?v=_LUTCiwGWWE&feature=youtu.be

Can Audra BizSecure protect other devices like my security camera, smart TV, smart speaker, smart door-lock etc.?

Of course it can, and that is what Audra BizSecure is built for. Audra not only protects your mobile and PC devices, but also ALL the devices that are smart and connected to the internet. As soon as you set-up Audra, all the connected devices become visible in the control panel. You can group those devices under differently named groups and set rules to protect them. Go ahead. With Audra, none of the smart devices in your home is in danger anymore.

Does Audra support V-LAN, IPTV, IP-Phone?

We have made Audra in a way that is intelligent enough to be on your side instantly. Audra supports all the above to ensure, you have the least hassle to protect yourself from the concerns of internet today.

I have 2 internet connections at home. Can I use Audra in this situation?

Why not? Of course you can. Audra BizSecure has 3 dedicated LAN port, 1 dedicated WAN port and 1 shared port what you can use either for LAN or, WAN as you want. If unfortunately, any ISP connection fails, our smart alternator detects that and instantly switch to the other ISP connection.

I want to block my employees’ devices to get access to unwanted contents from, say YouTube, but I don’t necessarily want to block YouTube? Can Audra do that?

Except for a specific application’s in-built feature (like, YouTube has its own content filtering mode), none can do this. Audra prevents accessing at the source of the unwanted application (e.g. YouTube) or site (e.g. adult sites). Audra made it easy for you to go for category-wise blocking and prevention, to make sure – you have the complete peace of mind.

What kind of IT/Technical skills I need to operate Audra?

Audra is built for common business owners like you, me and millions out there. You require no special skills to set-up, configure and use Audra. You might want to see the video how an SMB enterprise owner experiences the changes after setting up Audra following the link . You can also see how a mother sets up another variant of Audra only by herself . You’ll find it a simple plug and play we assure.

How can I set rules with Audra? Do I need to follow too many steps?

Setting rules with Audra is like ABC. You can just visit our web portal at https://manage.audra.io/login and set rules in just a few clicks. Considering your convenience, Audra has also brought smartphone applications both for android and iOS so that you can manage your Audra anytime you want.
Just visit below the links to download now:
Android: https://play.google.com/store/apps/details?id=com.ssdtech.audra
iOS: https://apps.apple.com/us/app/audra-digital-wellness/id1317760407

What if my device is not working! Does Audra come under any warranty?

We can vouch for that you won’t find any issues. In case so, Audra offers you a 1 year replacement warranty with each of the units. Just let us know at , the rest we’ll take care for you.

What happens after 1 year when my subscription is over under the 1 year pack?

You can renew online, using any standard payment method, for the subsequent years. It is as simple as that.

What is the capacity of the Audra gateway device, that come with the subscription?

Audra gateway device comes free with the subscription you take. This is a very unique to Audra. The BizSecure gateway device is a very high quality internet router compatible with 1 Gbps internet connection. It can work seamlessly with 50-150 (based on package) smart devices in your network, connecting 4 switches/access points and even more with additional switches. However, as you know, it depends on many variables, but these are the common outcomes we have found from our extensive tests.

How do I know Audra is working based on the rules I have set in it?

Audra ensures complete visibility and control in your fingertips. It provides you all reports of preventions and protections you have set for your office / devices and shares the report as per your set interval via email. You consistently know – your Audra is working hard round the clock to give you the peace of mind you are looking for.

Can I use Audra BizSecure for my home?

Of course. Audra believes protection is needed anywhere – be it a an office or home you have. The concerns are the same. And as you ask this question, we believe – you are thinking with the right frame of mind. You can take Audra for your home also and kill the worries to enjoy maximum digital wellness of your family.

With all the added security measures, is my internet speed going to be slower?

We have done beta testing with 1000+ end-users and asked the same question to them. They didn’t find any noticeable difference between their current devices with Audra. So, you can certainly be assured of the optimum level of performance.

What happens if I don’t want to continue my subscription?

The continuation of subscription is totally up to your choice. When the subscription period ends, you will be automatically unsubscribed. After that, you can anytime visit www.manage.audra.io to renew your subscription and choose suitable one from our amazing packages. If you don’t want to continue you can still use Audra as a high-spec switch router as long as you want. You can certainly renew your subscription whenever you like to rejoin us. We’ll be cordially waiting to welcome you back.

Will my internet service provider have any issues with the device?

We can assure personally you won’t find any issues. We have tested numerous connection types all across the world and have re-engineered Audra to be compatible with standard DHCP, static IP and PPPOE connection with VLAN support. You can still check with your ISP and share any queries at if you need any assistance to set-up.

Is Audra a safe and certified for us?

We have diligently made Audra in a manner that it has passed through all tests regarding its built quality and serviceability during manufacturing and complies with all local and international certifications which certify its being your authentic companion to ensure your maximum digital wellness.